Paris Comfort Promise
We want you to feel completely confident in choosing your new mattress. That’s why our Paris Comfort Promise gives you the opportunity to exchange your mattress if, after giving yourself time to adjust, you find the comfort isn’t quite right for you.
How the Comfort Promise works
The Paris Comfort Promise applies to French Bedroom Paris Collection and Stay Cool mattresses only.
You must have slept on your mattress for a minimum of 30 nights before requesting an exchange, giving you time to adjust to your new mattress and make sure it is right for you.
Any exchange request must be made in writing within 100 days of the mattress being delivered.
The Comfort Promise can be used once per mattress purchase and once per customer.
What can I exchange my mattress for?
Your mattress can be exchanged for another new mattress within the same Paris mattress range. The Comfort Promise cannot be used to exchange your mattress for a mattress from a different range, such as a Vispring mattress.
The Paris Collection mattresses available under the Comfort Promise are available in medium tension only.
Upgrading your mattress
If you choose a mattress of a higher specification or price, you will need to pay the difference in price before the exchange takes place.
Choosing a lower-priced mattress
If you choose a lower-priced mattress within the same eligible range, the difference in price will be issued to you as French Bedroom credit following successful completion of the exchange.
Any credit issued will be valid for 12 months from the date of issue.
Please note: the Comfort Promise does not provide a cash or card refund.
The customer is responsible for the transportation costs associated with the exchange:
£60 collection/return charge
£49 delivery charge for the replacement mattress
Any applicable upgrade payment must also be paid before the exchange takes place.
For hygiene reasons, your mattress must be kept in a suitable condition throughout your trial period.
The mattress must not be soiled, stained or otherwise unhygienic.
French Bedroom may request photographs of the mattress before approving an exchange.
All original fabric fire and care labels must remain intact.
If the mattress is excessively soiled, damaged, or the required labels have been removed, the Comfort Promise will no longer apply.
Exchanges are available to UK mainland addresses only and the replacement mattress must be delivered to the same address as the original mattress.
The Comfort Promise is specifically designed for customers who find that the comfort or tension of their mattress isn't right for their personal preference after giving themselves sufficient time to adjust.
It does not apply where an exchange is requested because of:
Allergies or sensitivities
Medical conditions
Personal circumstances unrelated to mattress comfort
Damage, misuse or poor care of the mattress
Hygiene or cleanliness issues
If your mattress has a manufacturing fault or other product defect, this will be dealt with separately under your statutory and/or product warranty rights and is not subject to the Comfort Promise.
In summary
30 nights to try it. Up to 100 days to decide. One exchange per mattress.
If you decide your mattress isn't quite right for you, simply contact us in writing within 100 days of delivery. Provided the mattress meets the conditions of the Comfort Promise, we'll arrange an exchange for another eligible mattress within the same range, subject to the applicable exchange and delivery charges.