Cushions to Kazakhstan, Consoles to Kansas, Beds to Baku and Mirrors to Manhattan.
Our classic designs are loved and enjoyed the world over! Wherever you live, we have sourced the best international shipping agents and partners to deliver your gorgeous goodies to their new home, safe and sound.
We've covered all the main points here, but if you have any further questions, please email us at [email protected] or give us a call on +44 (0)1444 415 430 and we'll be very pleased to help.
We deliver small items with global parcel carriers, but if you have your eye on any of our exquisite furniture, you'll find international deliveries are more cost effective with larger orders. Deliveries across Europe are often charged a flat rate for a minimum of five cubic metres, so you can often add to your order without increasing the delivery fee. Beyond continental Europe, we usually send goods by international air freight at a different rate. If you are arranging your own shipping, we can gather all your goods in our warehouse so they are ready for collection by your shipper.
Our website initially shows prices including sales tax (VAT) at 20%. If you are exporting goods from the EU, you won't need to pay this if we arrange the shipping. If you are collecting goods from us so you can ship them yourself, we can refund the VAT later (see Tax Refunds and Import Duties, below).
International shipping with French Bedroom
To complete an international order with us:
1. Choose your lovely French bedroom furniture, and checkout online. Our website can provide shipping quotes for a lot of worldwide locations, but if you live somewhere that our website can't quote for, please email or phone us with your address and a list of your chosen goods and we will arrange a delivery quote for you. Alternatively, you are welcome to collect from our warehouse in south London.
2. Once you are ready to place your order, please send us funds so that we can confirm it. We will email you a full receipt straight away, indicating any taxes paid.
3. Away we go! Once all your goods are in stock they will start their journey to you. We keep you updated on every leg of their journey.
Because of international health and safety legislation, we can often only deliver to your kerbside. Please have somebody at the delivery address who can help with moving and assembling your items.
Quality Control and Insurance
Before we ship any goods, we carefully inspect them to ensure they are in perfect condition. All of our shipments are fully insured for loss and damage. On delivery, while the driver is with you, please open each package to confirm it is undamaged. In the unlikely event of a problem, please note this on the courier’s paperwork.
Arranging your own shipping?
No problem! Please bring photographic ID and a copy of your order confirmation when you collect. Our warehouse team will be happy to open all boxes so you can inspect the goods - this gives you confidence that your items are in perfect condition when they leave us. Please note that we cannot accept any responsibility for problems found after goods have left our warehouse. We strongly recommend you insure your items with your chosen shipping agents if you opt to ship your own goods.
Shipping to the Channel Islands
If you order goods for delivery to Jersey and Guernsey, VAT will be removed in the checkout. Please contact us for deliveries to Herm, Alderney & Sark so that we can arrange a quote. Our delivery partners will only deliver to your front door and will not enter your property, so our White Glove service is not available. When your goods arrive in Jersey, you will be required to pay local GST to the authorities before goods can be released for delivery. Regrettably, we are not authorised to deal with the authorities on your behalf regarding local tax payments or filing errors. Jersey GST will need to be paid within five days to avoid additional storage fees. For furniture orders, if you prefer, you can book a collection from our London warehouse and we can arrange a VAT refund after good have been exported.
Shipping to the USA
When shipping larger orders to North America, the border authorities sometimes request additional documentation before goods can be imported (e.g. copy of passport, company tax details, or Social Security Number plus a copy of your birth certificate). If this is needed, our shipping agent will ask you for this.
Shipping to the United Arab Emirates (UAE), Qatar, South Africa, Taiwan, Saudi Arabia and New Zealand
Although smaller packages can be delivered to any street address by our international parcel courier, for some countries, furniture delivery is only priced to the ports. For example, if you are buying furniture, we are only able to deliver to the ports of Abu Dhabi and Dubai in UAE, Doha in Qatar, Cape Town in South Africa, Taichung in Taiwan, Auckland in New Zealand, and Riyadh (or Jeddah for a slight premium) in Saudi Arabia. If you are buying furniture, please note the end delivery address when you place your order, and let us know if you need help finding an agent who can handle local customs clearance and local transportation on your behalf. Please sign for goods as 'unchecked', to avoid complicating insurance claims in the event of damage.
Tax Refunds and Import Duties
If we are shipping outside of the UK, you won't be charged sales tax (the UK VAT rate is 20%). You will be separately liable for any import duties and local taxes when the goods arrive in your country. Every country or state sets their own import taxes and you will be advised of this. If you have arranged your own shipping, you will be charged UK VAT up-front, but we will be able to refund it later. To do this, you will need to send us an itemised 'bill of lading' from your shipper that lists each product individually to confirm that they have been exported. VAT refunds are subject to a £20 admin fee, and international bank transfers attract a further £20 finance charge (no finance charges apply for PayPal, or refunds made to the debit or credit card used on the original purchase).
If you would like to return your goods that is no problem - just let us know within two weeks of your goods arriving. We can get a quote to have your items returned to the UK, and this is normally a little more than the outbound shipping fee. In line with our standard returns policy, all goods must be in perfect condition, unused and in the original packaging. If you arrange your own shipping, please ensure you insure your delivery to protect from damage in transit.
If you have any further questions, please do not hesitate to contact us. We would love to share our passion for French furniture with you.