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Frequently Asked Questions
We hope you are delighted by the pieces you buy, but we know that sometimes you might have a change of heart.
You can return your order to us within 45 days, provided it is in the original condition, with any labels intact and unused. Please keep all packaging as unfortunately we will not be able to offer a refund if your order is returned without the original packaging. Furthermore, if you have already wired in your light before deciding to return it, unfortunately we will not be able to offer you a refund, unless there is a manufacturing fault.
Please check the Delivery and Returns section on each product page to see the exact return courier charge payable for that particular product.
If you're using your own choice of courier to return your goods, please do ensure you have adequate insurance.
We cannot make arrangements for returns from addresses outside the UK and Ireland, so you will need to make your own arrangements if you are overseas.
We can only arrange collections Monday-Friday. And we're always a phone call away if you'd like to discuss your items or alternatives - we want you to love your new goodies!
Once in stock, our lovely lamps are sent by overnight courier to most addresses in mainland Britain. The Highlands, isles and addresses over the Irish Sea take two days. Delivery is made to your door and will need signing for. If you would like delivery on a particular day, please let us know. We can offer delivery of overnight items on a Saturday or Sunday for an extra £9.95 to all addresses in mainland Britain except the Scottish Highlands.
There are a select few chandeliers that are delivered by our two-man courier team due to their size. Lights delivered with them will take 2-3 weeks to be delivered to mainland Britain. Deliveries taking place outside of this threshold within the UK may take slightly longer.
We do not currently offer an installation service on our lighting.
Our Reviews
Loved everything about this company - service, quality and style..
I would not hesitate to recommend… Bravo et merci à tous to all at the French Bedroom!
Rusty Ahearne
10 out of 10.
To say that I am ABSOLUTELY thrilled with my Silvia Serenity bed and luxurious mattress is a total understatement. Wonderful delivery team and White Glove service. Brilliant customer service from genuinely nice people. Will DEFINITELY purchase from this company again. 10 out of 10.
Diane
Best service from an online company…
Best Service From an Online company ever ! Purchases are excellent quality too.
Neil
French Bedroom just oozes luxury…
French Bedroom just oozes luxury. We ordered the Chateauneuf King Bed and added the white glove service. The guys who delivered it were friendly and professional and the very heavy structure was up in no time. It looks absolutely beautiful in our barn. The quality is second to none and I can't wait to order the bedside tables to match. Very happy
Amanda-Jayne Gumbley
A One To Remember
The service was excellent, this quilt was not the same as the last one though although the design is gorgeous it's much thinner material and creases easier.
The previous one is both gorgeous and does not crease so easily as it's thicker material.
I cannot fault the service as its second to none.
Alan Smith
Rated 4.8 / 5 based on 3656 Reviews