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Privacy Policy

Privacy Policy

Privacy Policy last updated: 19 May 2023

Please click on each heading to learn more:

1. Who are we?

The French Bedroom Company Ltd
Ground Floor, CityCal House
12 Bridge Road
Haywards Heath
RH16 1TX

Phone number: 01444 415430
E-mail address: [email protected]
Registered company number: 05812722
ICO registration number: ZA333721

2. French Bedroom's approach to privacy

2.1 www.frenchbedroom.co.uk is a website operated by The French Bedroom Company Ltd (we, our, us). We are committed to protecting and respecting your privacy. This Privacy Policy sets out how we collect, use and share information that identifies you or is associated with you ("personal information").

2.2 For the purposes of the UK Data Protection Act 1998 (as amended or replaced), the General Data Protection Regulation (EU) 2016/679 (the "GDPR") and other applicable European data protection legislation (together the "Data Protection Legislation"), we are the data controller of the personal information we hold about you.

2.3 We are committed to protecting and respecting your privacy. This is of paramount importance to us. By using our site, you consent to us processing your personal data in accordance with our Privacy and Cookie Policies.

2.4 You should also be aware that we use cookies to store and access information whilst providing access to our site. You can find out more about our use of cookies in our Cookie Policy.

3. Personal information we hold about you

3.1 We collect personal information from you when you voluntarily submit information directly to us or through our website. This can include information you provide when you register to use the site, visit our premises, complete a form, provide feedback or reviews on our products or site, enter competitions through our site, correspond with us, purchase products from us, subscribe to our email lists or respond to surveys or promotions.

3.2 We also collect personal information indirectly from you such as information about the pages you look at on the site or the device you connect to the site with, or the products you add to your basket.

3.3 We describe the categories of personal information we collect in more detail below:

(a) Contact details: such as your name, your email address, your telephone number and addresses associated with your account.

(b) Comments and opinions: such as feedback or reviews of our products or site, or when you respond to our surveys, competitions and promotions.

(c) Messages you send to us such as email and written correspondence.

(d) Payment and transaction information: we will keep records of the products and services you purchase from us and the payment method you use for the transaction.

(e) Your preferences: choices you make such as notification and messaging preferences or choices about how the site is displayed.

(g) Information about products you have looked at: We collect information about the products that you have looked at on the site, or that you have added to your basket on the site.

(h) Information about how you use and connect to the online service:

(1) We collect information about how you use the site such as the pages and links you access, the time you access the site and duration you are on it, the website you come to the site from or go to after leaving the site and selections and choices you make when using the site.

(2) We also collect information about the computer or other electronic devices you use to connect to the site such as details about the type of device (which can include unique device identifying numbers), its operating system, browser and applications connected to the site through the device, your Internet service provider or mobile network, and your IP address.

(3) Typically, the information we collect about how you use or connect to the site is associated with your device and not you as a named individual. However, if you are logged into a registered account this information may also be associated with you directly.

(i) Information about your location: Other than information you choose to provide to us, we do not collect information about your precise location. Your device's IP address may help us determine an approximate location but this will be no more precise than the city, state or country you are using your device in.

(j) Information provided by other organisations: Other organisations may provide information that we associate with you where they are lawfully permitted to share it, such as contact details, demographic data, or Internet navigation information.

(k) Information from fraud and crime prevention organisations: If fraudulent or other criminal activity is suspected relating to your account, we may be provided with information by credit reference, fraud and crime prevention organisations.

4. How we use your information

4.1 We process your information under the following:

(a) Performance of a contract: where you enter into a contract with us and we need to process your information as part of this contract

(b) Legitimate interests: some information is processed by us as part of our legitimate interests which include fraud, risk assessment, due diligence, network and information security, suppressions and managing opting out of communications, profiling, direct marketing, monitoring, web analytics, cloud storage, acquisitions, updating customer details, financial payments and other core products and services provided by the data controller

(c) Consent: where we process information under consent we will seek you clear and unambiguous consent prior to processing your data

4.2 We will use your personal information for the purposes specifically described below:

(a) Contact details: we will use your contact details so that we can communicate with you directly about the products we sell and the service we provide and about queries, issues or concerns you or other users have. We may also use your contact details to send you, or to enable our marketing and business partners to send to you, information about products and services that may be of interest to you (such communications will be in accordance with your marketing preferences), including information sent on behalf of or by our marketing and business partners that we or they think you may find interesting.

(b) Payment and transaction information: we will use payment and transaction information you provide to process payment for any product or service you purchase from us. We may also use the history of your transactions with us to determine products and services that may be of interest to you.

(e) Messages to us: we will use messages you send to us to help us respond to any query, issue or concern you raise.

(d) Your preferences: we will use your preference settings for the purpose of providing notifications, messages, displaying the site and following other choices you are able to make about how the site is displayed to you.

(e) Information about products you have looked at: we use this information to send you reminders and further information about these products. We will also use this information to determine products and services that may be of interest to you.

(f) Information about how you use and connect to the online service: we use this information to present the site to you on your device. We will also use this information to determine topics, products and services that may be of interest to you.

(g) Information about your location: we may use an approximate location to ensure content on the site is relevant to the city, state or country you are using your device in. We will not collect or track your exact location without your consent.

(h) We will use your personal information that is contained in forms submitted by other users to contact you, if they indicate you would like to receive a communication from us.

(i) Information about fraudulent or criminal activity relating to your account: we will use information about fraudulent or criminal activity relating to your account for the purposes of preventing fraud or crime.

(j) All personal information: will use all the personal information we collect to: (i) monitor and improve the site and our procedures and processes; and (ii) to help us develop new products and services. Our use of your personal information in this way will not result in information that was not previously publicly available being made public on the site.

(k) To support legal requirements for financial record keeping, and to support warranty and product liability claims, we have a legitimate interest in retaining personal information for the period necessary to fulfil these obligations.

4.3 We may anonymise and aggregate any of the information we collect (so that it does not directly identify you). We may use anonymised information for purposes that include testing our IT systems, research, data analysis, improving the site, developing new products and features or displaying information about the purchases made via our site such as the most popular purchases or purchases based on an approximate location.

5. Information we share with third parties

5.1 We will only share information with other organisations where we have a lawful basis for doing so. This includes:

(a) Service providers, partners and advisors: third parties who provide a service to us, partner with us on marketing and other business activities, advise us or that we work with in other business capacities. For example, we use third-party delivery services to deliver any products you buy to your address, and payment processors. We may also pass your personal information to our marketing and other business partners who may wish to offer you other goods or services that we or they have identified as likely to be of interest to you.  These third parties will only be allowed to use your personal information in accordance with our instructions or your marketing preferences (where applicable) and they will be required to keep your information secure.

(b) Credit providers and intermediaries.  If your purchase involves an application for finance, we will only share information with them about your order, and contact details such as name, phone, e-mail and address.  We will receive confirmation from them about whether your application for finance has been approved, the amount of credit applied for, and the term of the finance agreement.  We will not have access to other information that you give them in support of your application for credit.

Read Novuna's privacy policy here and Divido's privacy policy here.

(c) Law enforcement, regulators and other parties for legal reasons: third parties who we are under a legal obligation to disclose your personal information to or who we need to disclose your personal information to protect our rights, property or safety or the rights, property or safety of others, detect and investigate illegal activities and breaches of any agreement we have with you.

(d) Purchasers of our business: personal information may be disclosed or transferred to buyers or prospective buyers of our business or any of our assets as part of the sale.

(e) In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.

(f) If you choose to use the Pay By Bank payment method, we will pass personal data in the form of contact and order details to our payment partners at RvvUp. Your personal data transferred is processed in line with RvvUp's own privacy notice.

5.2 We do not disclose information about identifiable individuals to anyone else except as set out above. We may provide third parties with aggregate statistical information and analytics about users of the site but we will make sure no one can be identified from this information before we disclose it.

6. Marketing and advertising

6.1 Email Marketing - From time to time we may contact you by email with information about our products and services. If you do not want us to send you email marketing, please let us know by sending an email to us at [email protected]. You can also unsubscribe from our marketing emails by clicking on the unsubscribe link (where available) in the emails we send to you.

6.2 Email Notifications About Your Order or Changes to the Services We Provide - We may send you email notifications in relation to your order or changes to the way we provide our services to you.

6.3 Advertising on the Site and other Websites – We, or our advertising partners, may show advertisements to you on our site or on other websites. To do this we, or our advertising partners, may collect information about how you use the site or the types of other web pages, content and ads you, or others who are using the device you connect to the site, interact with, visit or view. The information collected might also include the IP address of the device you connect to the site or the e-mail address you provide to us or our website. We, or our advertising partners, use the information that is collected to make sure adverts you see either on the site or other websites or apps (where our partners have advertising space) are more relevant to you.

6.4 The techniques our advertising partners use recognise the device or e-mail address you are using but are not aimed at you as a named individual. Typically, cookies and similar technologies are used to provide this type of advertising. You can find out more about cookies and how to manage their use by reading our Cookie Policy.

7. Security information

7.1 We take every precaution to protect our users' information. We maintain administrative, technical and physical safeguards designed to protect the personal information you provide or we collect against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use.

Our entire website is encrypted and protected with SSL, which is an industry-standard encryption protocol. When you send sensitive information (such as your credit card number) to us via our site, your card data is securely handled by SagePay, Europe's leading payment service provider.  We do not store your card details at all, and we have no access to them.  If you give us your card details by phone, we enter them to SagePay's payment system directly, and we do not retain them.

Read SagePay's privacy policy here

If you have any questions about security at our website, please contact us here.

7.2 Cookies and Local Storage: we may store information (which may include personal information) locally on your device using cookies and other browser and application storage methods. For further information please see our Cookie Policy.

7.3 International Transfers of your Personal Information: We need to transfer your information globally to be able to provide services to you. We want to make sure your information is stored and transferred in a way which is secure. We will therefore only transfer data outside of the United Kingdom and the European Economic Area ("EEA") where it is compliant with data protection legislation and the means of transfer provides adequate safeguards in relation to your data. 

All information you provide to us is stored on servers owned and operated by Sonassi, and we work with Microsoft (email), Dropbox (file management) and Klaviyo (mailing list management) to help manage our customer database. These companies may store and/or process your personal data outside of the UK and EEA.  We have ensured that there are suitable safeguards in place for the protection of your personal data outside of the UK and EEA.

Read Sonassi's privacy policy here

Read Microsoft's privacy policy here

Read Dropbox's privacy policy here

Read Klaviyo's privacy policy here

8. Your rights

8.1 You have various rights relating to the processing of your personal data for direct marketing. These are:

The right to be informed - this privacy notice explains to you how your personal data is processed by us for direct marketing.

The right to access - you can request that we provide you with all of the personal data that we hold about you. We will provide this to you free of charge within one month of your request.

The right to rectification - we like to make sure that the information we have about you is correct. You can manage your personal details within your French Bedroom account to ensure that they are up to date, or you can contact us to let us know if we have any incorrect information about you by using the information provided in the 'Who are we?' section on this page.

The right to erasure - you have the right to have your data 'erased' by French Bedroom under specific situations.

The right to restrict processing - you have the right to restrict processing in certain situations such as: where you contest the accuracy of your personal data, we will restrict the processing until you have verified the accuracy of your personal data / where you have objected to processing and we are considering whether our legitimate grounds override your legitimate grounds / when processing is unlawful, and you oppose erasure and request restriction instead / where we no longer need the personal data but you require the data to establish, exercise or defend a legal claim.

The right to object - You have the right to object to the processing of your personal data. Remember you can opt out at any time from our marketing communications by using the 'unsubscribe' function in our marketing emails or by contacting us using the information provided in the 'Who are we?' section on this page.

8.2 If there is information you would like to access, please contact us using the contact details set out in the Contact Us section of our site. Please provide as much information as you can about the information you are looking for and we will be happy to try and help you find it.

9. Links to third party sites

9.1 The site may, from time to time, contain links to and from third party websites of our partner networks, advertisers, news publications and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. Please check the individual policies before you submit any information to those websites.

10. Changes to this policy

10.1 We may update this Privacy Policy from time to time and so you should review this policy periodically. When we change this privacy policy in a material way, we will update the 'last modified' date at the top of this Privacy Policy. Changes to this privacy policy are effective when they are posted on this page.

11. Notice to you

11.1 If we need to provide you with information about something, whether for legal, marketing or other business-related purposes, we will select what we believe is the best way to get in contact with you. We will usually do this through email or by placing a notice on the site. The fact that we may send notices to you will not stop you from being able to opt out of certain types of contact as described in this Privacy Policy.

12. Contacting Us

12.1 Questions, comments and requests regarding this Privacy Policy are welcome and should be addressed to [email protected] or The Privacy Officer, The French Bedroom Company Ltd, CityCal House, 12 Bridge Road, Haywards Heath RH16 1TX.

13. Not happy?

If you feel that we have not processed your data according to the law, then you have the right to make a complaint with the ICO here.

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